The other day I went to lunch and was captivated to see great leadership in action. I was at a Chik-Fil-A and I watched the managers and the team members work seamlessly in support of every customer. The managers were active, alert, and involved. The team members were enthusiastic and shared information freely with managers and with other members. This team was impressive!
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If you need help building your team, here are a couple of discounted book suggestions for you.