Recently, I have been talking with colleagues about a book chapter I wrote on interactive communications, which combines the best of digital and face-to-face communication.
This is about hybrid approaches to communication and what I find out in my research. First, digital communication is the best method. Second, these communications improve when combined with face-to-face interactions. Hybrid communicating involves asking detailed questions and verifying answers in the digital space. If that does not work, face-to-face interactions provides verbal and visual cues. This allows all parties to the communication to adjust based on real-time inputs.
My research in this area demonstrates that interactive communication skills are one of many kinds of tools that can assist with leader and team development. The book in question is Innovative Perspectives on Interactive Communication Systems and Technologies by Muhammad Sarfraz, and my contribution is chapter 11.
I look forward to continuing discoveries in this area.
Note: RFL is Right Fit Leading, our approach to the leader and member development journey.