CLUE is a helpful formula for developing or refining leadership skills.
Connect. Conduct the rest of the engagement in search of a win-win outcome. If that is not possible, strive for a shared understanding where all parties know the engagement’s views and commitments, proposed goals or outcomes, and next steps.
Listen. Make sure you hear what everyone is saying. Good listening is like good research. The researcher is after truth regardless of the reason for the effort.
Understand. Listen to understand, not to reply for the best results. Then do what good communication requires by analyzing what you have heard and compare it to what you already know. If your approach needs to change based on that understanding, you might want to schedule a session at another time. But make sure to schedule the session.
Engage. Ensure that the conversation pays attention to the views and commitments of all parties with an equitable focus on these issues. Get started on connecting with people, keep connecting with people, and find ways to measure your connections with people.
Doc Brown