Leaders should use emotional intelligence (EI) and empathy to create strong relationships. This ensures that you can bond with and inspire members, achieving shared understanding and building trust. #IABC22 #CommunicationCan
Leaders should use emotional intelligence (EI) and empathy to create strong relationships. This ensures that you can bond with and inspire members, achieving shared understanding and building trust. #IABC22 #CommunicationCan
Companies are trying to determine what “back to work” should look like, and workers are trying to take advantage of the positive work life changes they found in COVID-19. As the workplace changes, we must pay attention to trustworthiness and performance as they relate to telework. Trustworthiness is the quality of a person that inspires
Leader-Member Exchange Theory, or LMX, focuses on dyads, or two-way relationships with members. It requires collaborative engagements leading to specific expectations. This is a way to honor personal goals and dignity and to hold everyone accountable as you build trust in your organization. LMX dyads are used to build effective groups based on an initials
Excellent share Deirdre Breakenridge! I am in total agreement with the feedback emphasis throughout, because I believe these integrative conversations are not happening the way they should. The article puts it well: “All employees have valuable insights and feedback to share that could improve the collective workplace experience, so it’s critical leaders look at the complete
Let’s talk about engagement and the exit interview. Get rid of it! This information is available long before the employee leaves. Don’t miss opportunities to gather this relevant information through regular interactions every day. This helps you understand who wants to stay, who wants to go, who wants more out of the job, and who
Empathy is making a conscious effort to put yourself in another person’s position, then adjust to their perspective and emotions. #empathy #empathymatters #leadershipcommunication Watch Dr. Brown’s video here.
If you focus, you can develop your own EI attributes: self-awareness, self-management, social awareness, relationship management, and effective communication. Watch Dr. Brown’s video here.
The 2022 IABC World Conference is back in-person. For the first time in three years, we will join together for learning and networking, this time in New York City! We want to highlight the many feats of communication, from inspiring others to leading change. Join us 26–29 June. I am honored to be among dozens
Thanks to my publisher, IGI Global, for producing video excerpts from my book, Analyzing Telework, Trustworthiness, and Performance Using Leader-Member Exchange: COVID-19 Perspective. The book focuses on evaluating the response to the pandemic and how to understand and improve the use of remote work. This book provides multifaceted perspectives focused on all parties involved in
I appreciate this article from Bob Chapman, CEO, Barry-Wehmiller, titled Building the Case for Caring in Business. Basically, the article talks about how leaders that care about their people can be successful in making the business numbers and the bottom line work in their favor. The best thing I get from my read of this